Help Centerx
Q: How can i track my order?
Tracking numbers are sent by e-mail automatically after your order has shipped. If you didn't receive any mail, please check your spam folder.
You can track the status of your order at any time by going to the following link > Track your Package.
Once your order is shipped please allow 24-48 hours for the tracking information to be updated
Q: How do i change or cancel my order?
If you need to change or cancel your order, please contact us immediately here.
Q: Do you ship internationally?
Yes, we ship worldwide except for some remote areas.
Q: When will my order arrive?
Once shipped, international shipping orders will arrive within 9 to 15 business days for United States, Canada, Australia and major European countries; other countries may take up to 12-20 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.
USPS Delivery for Usa and Express Delivery (when available) takes between 3 to 6 days business days.
You’ll receive an email confirmation and tracking info once your order has shipped.
Q: What payment methods do you accept?
Q: Do I need to have an account to order?
No, you can also place an order as a guest, but there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates about our new releases and special promotions
Q: Which currency will I be charged in?
Q: Will i be charged with customs and taxes?
The prices displayed on our website do not include taxes, which means you may be liable to pay for duties and taxes once you receive your order.
Additional import taxes, duties and related customs fees may be charged to you once your order arrives at its final destination. The specific decisions regarding customs are primarily determined by your local customs laws.
We cannot be held responsible for the payment of these customs, duties, or tax charges. We are also not responsible for delays caused by the customs department in your country. For specific details of charges and delivery timelines, please contact your local customs office.
Q: What should i do if i didn't receive an order confirmation email?
We always recommend to our valued customers to check the spam folder if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
Q: Why is My Order Cancelled?
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
- Stock availability. It is most likely that your product ran out of stock before we could process your order.
- Payment issues. Your payment did not go through or we were not able to verify your payment details.
- Delivery address issues. You may have accidently entered an incorrect or incomplete delivery address which we couldn’t process.
Q: How do i get a refund or replacement?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. To be eligible for a return, contact us within 7 days after you have received your product. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can apply for a return here
Note: Trendike will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Q: I have a question that wasn't answered, can you please help? ?
If we still haven't managed to answer your question please feel free to contact us here. We will get back to you within 24 hours..